At long last, after having it sit around in its box down in my basement for over a month or was it months, I was finally able to return my recent purchase of a Yugo SKS to SAMCO. I just received the return UPS label from them earlier this week. Can you imagine that, having to wait so long just to receive the return label, and companies in the USA wonder why their business has been falling off. It is not just the bank mess, nor the auto maker mess, it is the incompetence of American workers mess 9or at least the incompetence of the worker hired by the American companies mess - such as in the wetback who can barely speak, read or write English. I suppose that the reason for the long delay in my receiving a UPS label that SAMCO supposedly sent to me weeks ago (and this was the second label they sent me since I never received the first one from them) was the fact that they had my address wrong, at least on the envelope for this label. I don't remember exactly how many times I told the lady who took my information for the return how to spell Glenn, or how to spell my last name, or how to spell my street name and so on. I do remember I had to be quite repetitive because she just kept asking me to spell it over and over again because she no comprende Inglesh so bueno. After waiting a week or two for the first label they were to have sent me, I called in to ask where it was and they said they would send another, but I should wait longer first. When I called back after a further wait, I asked to speak to a supervisor. He had an accent too, but at least he was rather the linguist. Still though, when I received the label this week, the name of the street was spelled incorrectly. Go figure.
There possibly is one bright thing in all this mess to which I can look forward, well maybe it is bright maybe not. At first I was told they were all sold out of Yugo SKS rifles in NEW condition, so they would have to send me a refund instead of an exchange. When I spoke to the supervisor weeks later, he assured me that they would send me a Yugo SKS in new condition as an exchange. When I reminded him that I had been told there were none left, he laughed and said he was certain they would send me a new one. I had ordered a new one in the first place, and they sent one that had been damaged and repaired - obviously not new, not even arsenal refinished to like new condition at that. Funny how that happened isn't it - yet they supposedly still have new ones to send me as an exchange despite the big rush to buy after the election! It almost seems as if someone was pulling our proverbial ding-a-ling by acting as if there was a short supply, maybe just to get the price raised up.
As for the new one they are supposedly going to send me in exchange, I now need to hope for two things - that is is actually in new condition so I do not have to go through the return process again, and that it was not one already returned to them by someone else who already found fault with it. Yes I am a pessimist, I expect the worst to happen and imagine they will send me one that is in worse condition that the one I just sent back to them; but nonetheless I am hopeful that it will turn out to be a new one. It would be an ice surprise for a change if it turns out to be alright.
After reading the last couple of lines above, you may think I am just a whiner and complainer who is not satisfied with anything. That is only partially correct. I bitch and moan with the best of em, but I also know a quality product when I see it, and I know when something sold to me is just a bill of goods as opposed to the real item. If I get screwed then I go into the complaint mode pretty quickly, more so when the seller gives me a song and dance or when they delay the return. Of course there is another side to me, and when I get an item that meets or exceed expectation I give high praise. The thing is though, there is a lot to bitch and moan about when it comes to things we buy nowadays. I don't know if this is just an American thing or not, I tend to doubt that it is solely our problem. Since much of the junk we are presented with in our markets is made elsewhere, I figure people in other places must get the same crap presented to them. Then again, I remember though that American made items, and American service, used to be better. This is no fantasy of my memory either, this is the absolute truth. Sure there were always scam artists who tried to get over with an inferior product, but there was also the seller who sold things of superior quality and who had salespeople and service people and guarantees of a superior nature to present and back up their products. It just is not happening anymore now is it! There I go - off on a tangent, but with sales and service like what I have received you have to wonder about American businesses and how they have the nerve to whine and moan they are not making money.
Let me just say, the Yugo is in the mail, and hopefully I will soon have one that is as they were advertised when I plopped my good money down for one of them. I paid a premium price for one in new condition, and therefore I expect to receive on in new condition - plain and simple. If they again send a clunker, you can bet my dealings with SAMCO will be at an end once I get my refund, and I will post about it here.
All the best,
Glenn B.
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