Wednesday, February 16, 2011 (update)

I received an email from Fred at today. In it he said yes they got the order incorrect and will fix it to my satisfaction. I have not spoken to him about it yet but I am anticipating an amicable solution will be offered to me and that this will come to a good end with me being a satisfied customer.

I have to say, they were quick to confirm my order when I first made it, sent it out promptly, and it arrived when expected. If there was an error in packing it they sure seem willing to correct it.

Second Impression = excellent customer service so far.

All the best,
Glenn B