I was both pretty pissed off and outright insulted that Taurus USA replaced a recalled 45 pistol I sent to them with a pistol in 40S&W and then gave me a bunch of what I think were bullshit excuses as to why they could not replace my recalled 45 with another 45. More here on that.
Today, it went a step further, well actually not a step further today but I realized today that it was worse than I had imagined. When I more closely checked the 2016 Taurus Product catalogue today to see their suggested retail price for the gun that had been requested as a replacement (requested by me and by a Taurus rep for me because it was capable of using 10 round mags which are required in NY) for my recalled pistol, I found that the regular replacement they were offering had the same manufacturer's suggested retail price as the one I had requested; then I saw that the one they actually sent to me had a MSRP of $60 less than either of those.
Not only did they insult me with balderdash and by sending me a 40S&W to replace a 45ACP, they also screwed me out of $60 of value by replacing my gun with a less expensive one than they are giving to other people in the recall! I wish I had realized that before I mailed my letter of complaint to their CEO earlier today. I suppose, if they ever reply to my letter, I can bring up the price difference then.
I cannot outright condemn Taurus yet; who knows they may make right by me after reading my letter. Time will tell. I can say though, they should have had the courtesy to contact me and tell me they could not ship me the pistol that both I and the Taurus rep had requested for my replacement (I sill do not believe that it was impossible to ship that model for the reason they gave).
I gladly would have settled for one of their 22 pistols or a Taurus SS Tracker Revolver in 44 magnum (and paid the difference) and then been happy. Instead, I received a replacement pistol from them that I never expected, did not want and for which I have zero use being it is chambered in 40S&W. Now I am none too sure I will settle for either unless they let me keep the replacement they already sent (but that is the po'd me writing that) or somehow make up in a way that is substantial enough to satisfy me after what I consider their terrible and disrespectful customer service relative to me.
All the best,
Glenn B
Today, it went a step further, well actually not a step further today but I realized today that it was worse than I had imagined. When I more closely checked the 2016 Taurus Product catalogue today to see their suggested retail price for the gun that had been requested as a replacement (requested by me and by a Taurus rep for me because it was capable of using 10 round mags which are required in NY) for my recalled pistol, I found that the regular replacement they were offering had the same manufacturer's suggested retail price as the one I had requested; then I saw that the one they actually sent to me had a MSRP of $60 less than either of those.
Not only did they insult me with balderdash and by sending me a 40S&W to replace a 45ACP, they also screwed me out of $60 of value by replacing my gun with a less expensive one than they are giving to other people in the recall! I wish I had realized that before I mailed my letter of complaint to their CEO earlier today. I suppose, if they ever reply to my letter, I can bring up the price difference then.
I cannot outright condemn Taurus yet; who knows they may make right by me after reading my letter. Time will tell. I can say though, they should have had the courtesy to contact me and tell me they could not ship me the pistol that both I and the Taurus rep had requested for my replacement (I sill do not believe that it was impossible to ship that model for the reason they gave).
I gladly would have settled for one of their 22 pistols or a Taurus SS Tracker Revolver in 44 magnum (and paid the difference) and then been happy. Instead, I received a replacement pistol from them that I never expected, did not want and for which I have zero use being it is chambered in 40S&W. Now I am none too sure I will settle for either unless they let me keep the replacement they already sent (but that is the po'd me writing that) or somehow make up in a way that is substantial enough to satisfy me after what I consider their terrible and disrespectful customer service relative to me.
All the best,
Glenn B
