I was both pretty pissed off and outright insulted that Taurus USA replaced a recalled 45 pistol I sent to them with a pistol in 40S&W and then gave me a bunch of what I think were bullshit excuses as to why they could not replace my recalled 45 with another 45. More here on that.
Today, it went a step further, well actually not a step further today but I realized today that it was worse than I had imagined. When I more closely checked the 2016 Taurus Product catalogue today to see their suggested retail price for the gun that had been requested as a replacement (requested by me and by a Taurus rep for me because it was capable of using 10 round mags which are required in NY) for my recalled pistol, I found that the regular replacement they were offering had the same manufacturer's suggested retail price as the one I had requested; then I saw that the one they actually sent to me had a MSRP of $60 less than either of those.
Not only did they insult me with balderdash and by sending me a 40S&W to replace a 45ACP, they also screwed me out of $60 of value by replacing my gun with a less expensive one than they are giving to other people in the recall! I wish I had realized that before I mailed my letter of complaint to their CEO earlier today. I suppose, if they ever reply to my letter, I can bring up the price difference then.
I cannot outright condemn Taurus yet; who knows they may make right by me after reading my letter. Time will tell. I can say though, they should have had the courtesy to contact me and tell me they could not ship me the pistol that both I and the Taurus rep had requested for my replacement (I sill do not believe that it was impossible to ship that model for the reason they gave).
I gladly would have settled for one of their 22 pistols or a Taurus SS Tracker Revolver in 44 magnum (and paid the difference) and then been happy. Instead, I received a replacement pistol from them that I never expected, did not want and for which I have zero use being it is chambered in 40S&W. Now I am none too sure I will settle for either unless they let me keep the replacement they already sent (but that is the po'd me writing that) or somehow make up in a way that is substantial enough to satisfy me after what I consider their terrible and disrespectful customer service relative to me.
All the best,
Glenn B
Today, it went a step further, well actually not a step further today but I realized today that it was worse than I had imagined. When I more closely checked the 2016 Taurus Product catalogue today to see their suggested retail price for the gun that had been requested as a replacement (requested by me and by a Taurus rep for me because it was capable of using 10 round mags which are required in NY) for my recalled pistol, I found that the regular replacement they were offering had the same manufacturer's suggested retail price as the one I had requested; then I saw that the one they actually sent to me had a MSRP of $60 less than either of those.
Not only did they insult me with balderdash and by sending me a 40S&W to replace a 45ACP, they also screwed me out of $60 of value by replacing my gun with a less expensive one than they are giving to other people in the recall! I wish I had realized that before I mailed my letter of complaint to their CEO earlier today. I suppose, if they ever reply to my letter, I can bring up the price difference then.
I cannot outright condemn Taurus yet; who knows they may make right by me after reading my letter. Time will tell. I can say though, they should have had the courtesy to contact me and tell me they could not ship me the pistol that both I and the Taurus rep had requested for my replacement (I sill do not believe that it was impossible to ship that model for the reason they gave).
I gladly would have settled for one of their 22 pistols or a Taurus SS Tracker Revolver in 44 magnum (and paid the difference) and then been happy. Instead, I received a replacement pistol from them that I never expected, did not want and for which I have zero use being it is chambered in 40S&W. Now I am none too sure I will settle for either unless they let me keep the replacement they already sent (but that is the po'd me writing that) or somehow make up in a way that is substantial enough to satisfy me after what I consider their terrible and disrespectful customer service relative to me.
All the best,
Glenn B
2 comments:
"their terrible and disrespectful customer service relative to me." and all of the people that read your Blog. I would now say that the chance of my ever buying a Taurus has slipped from probably not to hell no. There are too many other pistol makers out there to chance getting bit by Taurus and their customer service.
Hi Boomer,
Sorry to hear about your troubles!! I have a 111pro in 9mm that is on the recall but am holding off on sending it back till the "6 month turn around" gets significantly "SHORTER!!" I don't go around dropping my guns and shooting myself (Like the nut case that started all this crap!!) so in the meantime I have checked out my 111 pro and it still shoots good so there you have it!! "If" when i send it back, and they want to send me a "G2" model, well OK and I live in La. so the max mag is fine with me>>>> "sorry to hear about you living, as Mike Vanderboegh of Sipsey Street irregulars says about NY...."Behind Enemy Lines!!" Hope all works out and you get your .45!!!!
Got Gunz....OUTLAW!!!!,
III%,
skybill-out
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