I've been a subscriber to Blue Book Of Gun values for at least two, maybe three, years now. Back in this past October (as best I recall), while I was at a live firearms auction, I tried signing on to their site to find out the values of some guns on which I wanted to bid - ones I had not already researched prior to the auction as I normally do. These just happened to catch my eye while there but that did not mean I wanted to or was about to make impulsive bids on them. Anyway, what happened was a mess. I tried to log on a couple or few times using my regular sign-on ID and password. It would not work. So, even though I was 99% certain I was using the right password, I figured I must have forgotten my password and hit the link to get a new one. According to what showed next, I was supposed to receive an email within 15 minutes giving me a new password. I tried that at east three times. Bottom line is that it did not happen, that is it did not happen for around a week or two when I finally received a few emails each giving me a new password. I was not happy and got in touch with Blue Book and someone there explained they had bene having problems with the system and apologized and assured me all would be well and good from then on. That did not work either.
Just recently, I tried to log-on to Blue Book of Gun Values and this time it happened again. So, I called a number available at Blue Book's contact page. The thing was, that number was solely for sales as far as I could tell and since it was not during normal business hours no one was there to help me. I sent them an email and told them it was happening again. I am pretty certain the same woman who helped me the first time also helped me this time. She again explained there has been a problem, one they thought they had taken care of but evidently did not. She said they are switching to a completely new system and that should solve the problem. She again apologized and then did something I did no expect in today's world but used to happen in times past - she extended my subscription by one year at no charge to me. That was very nice.
So, I tip my hat and give my thanks to the folks at Blue Book Of Gun Values for standing behind their service and keeping the customer happy.
All the best,
Glenn B
Just recently, I tried to log-on to Blue Book of Gun Values and this time it happened again. So, I called a number available at Blue Book's contact page. The thing was, that number was solely for sales as far as I could tell and since it was not during normal business hours no one was there to help me. I sent them an email and told them it was happening again. I am pretty certain the same woman who helped me the first time also helped me this time. She again explained there has been a problem, one they thought they had taken care of but evidently did not. She said they are switching to a completely new system and that should solve the problem. She again apologized and then did something I did no expect in today's world but used to happen in times past - she extended my subscription by one year at no charge to me. That was very nice.
So, I tip my hat and give my thanks to the folks at Blue Book Of Gun Values for standing behind their service and keeping the customer happy.
All the best,
Glenn B
