As I posted previously, I bought a Savage Model 93 about a year ago. There was a problem with the mags not seating properly. So, I sent it to Savage for warranty repair. It took some time but they supposedly repaired it and sent it back to me. When I received it, it was badly damaged. The shipping boxes were not damaged so it apparently was damaged at the Savage facility by them when they had it in for repair. I sent them a complaint, via their website. Along with the complaint I also sent before (on day I first shipped it to them for repair) and after (day I received it from them) pictures. They never responded to my complaint so I called them. The representative to whom I spoke had me send it in again, I am still awaiting a reply from them although their site says the issue has been resolved. If it has been resolved it would be nice of them to tell me about it.
As if that was not bad enough, I recently purchased a Marlin 1895GBL in 45-70 Government. The online sale went smoothly. I made the purchase in time to apply for a $100 rebate. The idiot that I was, when I picked up the rifle at my FFL, I did not have my reading glasses. So, I just gave it a quick once over and accepted it. Got it home where it sat for a week or three, finally took it out of box to give it a cleaning before an anticipated trip to the range (that never came about). While disassembling it for cleaning, I noted a screw was not seated properly. Apparently, the tenon it was screwed into did not have holes drilled properly and it looked as a simple replacement would fix it. I also noted that an internal part was rusted - it could be seen without disassembly when the lever was pulled away from receiver. I contacted Marlin and was told ship it to them. I sent it in. They received it.
They have had it about three weeks or a few days more. On Thursday, I sent Marlin an email requesting an update on Thursday. On the same day, Marlin left me a voicemail (did not realize it was there and only listened to it today) telling me that after their repairman had inspected my rifle, he determined it needs to be replaced. The representative was inquiring as to info for my local FFL so they can send me a replacement!
The same thing happened to me not all that long ago with an Armscor Rock Island Armory 1911. Sent the pistol in for repair and they replaced it it with a new one because something on the frame had not been machined properly!
I must be cursed. Then again, maybe I am blessed in as much as both the Armscor pistol and the Marlin will not catastrophically fail when I need them due to whatever were their defects. As for the Savage, I can only hope they send me a band new rifle of the same model and variation they damaged. At least I already received the $100 rebate check from Marlin!
All the best,
Glenn B
As if that was not bad enough, I recently purchased a Marlin 1895GBL in 45-70 Government. The online sale went smoothly. I made the purchase in time to apply for a $100 rebate. The idiot that I was, when I picked up the rifle at my FFL, I did not have my reading glasses. So, I just gave it a quick once over and accepted it. Got it home where it sat for a week or three, finally took it out of box to give it a cleaning before an anticipated trip to the range (that never came about). While disassembling it for cleaning, I noted a screw was not seated properly. Apparently, the tenon it was screwed into did not have holes drilled properly and it looked as a simple replacement would fix it. I also noted that an internal part was rusted - it could be seen without disassembly when the lever was pulled away from receiver. I contacted Marlin and was told ship it to them. I sent it in. They received it.
They have had it about three weeks or a few days more. On Thursday, I sent Marlin an email requesting an update on Thursday. On the same day, Marlin left me a voicemail (did not realize it was there and only listened to it today) telling me that after their repairman had inspected my rifle, he determined it needs to be replaced. The representative was inquiring as to info for my local FFL so they can send me a replacement!
The same thing happened to me not all that long ago with an Armscor Rock Island Armory 1911. Sent the pistol in for repair and they replaced it it with a new one because something on the frame had not been machined properly!
I must be cursed. Then again, maybe I am blessed in as much as both the Armscor pistol and the Marlin will not catastrophically fail when I need them due to whatever were their defects. As for the Savage, I can only hope they send me a band new rifle of the same model and variation they damaged. At least I already received the $100 rebate check from Marlin!
All the best,
Glenn B
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