Bought a Brinkman Elite 5 burner grill (4 regular burners, one sear burner and a side burner - sounds like 6 burners to me but they said 5) yesterday, at Home Depot. Of course, I got it assembled by them since I can be sort of all thumbs with a temper.
Brought it home in one of their rental trucks. Now it has to go back for an exchange or refund because the sear burner knob does not turn correctly nor does it operate the igniter as it should. You get what you pay for I suppose and $324.00 was not that much. Wish I could but I cannot afford the $1,400.00 for a similar sized Weber. I am waiting for them to call me back about making an exchange, I know they have others of the same model in stock.
I want to pick up the new one, bring it home and offload it, load the old one onto truck, bring it back, then go home and have a BBQ. It seems the guy in the BBQ Department has to check with his boss to see if it is okay for me to buy the new one, then bring back the old one for a refund. They wanted me to bring in the old first to make an exchange, which would have meant going there first in my car to rent a truck, driving home with empty truck to pick up old one, bring the old one back on the truck for exchange, bring new one home on truck, bring back truck, then drive back home in my car. I don't understand how my step, time and gas saving way could be a hassle, it seems like a no brainer to me, but they must check with management first. What a pain in the neck, it is about to ruin my seventh Saturday of the week.
All the best,
Glenn B
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