I have got to hand it to GunBroker.com, they make an effort to get things right when it comes to disputes between sellers and buyers. That is how it turned out relative to an auction of a shotgun I was offering when the transaction went bad. I was not going to leave any feedback for a buyer who did not meet my terms and conditions of the sale and who sent me a partially illegible FFL then did not send a better copy. Had he sent me a good copy, all would have went well but he kept having excuses for not keeping in touch in a timely fashion and then for not sending a completely legible copy of is dealer's FFL. I was not even going to leave feedback but then the bastard guy had the nerve to leave me bad feedback saying he could not satisfy my demands and tooting his own horn saying he had always had 100 positive feedback as if that was a reason for me to bend over backwards for him and allow the poor copy of the FFL he sent. I fired negative feedback right back at him annotated with the fact that I had copies of every email he sent and of the FFL among other documents. Somewhere in there I filed a claim for a refund of the seller's fees for my auction listing and for the final value fee.
It took awhile, close to a month I am guessing, but GunBroker refunded me the fees and removed the negative feedback that the 'buyer' had left for me. I am once again in the 100% positive feedback class. As for the so called buyer, I checked his feedback and the negative comments I made about him remain. So, it wasn't like GunBroker acted like our educational system where everyone passes or our kids' sports programs where everyone is a trophy winner, but they actually figured out who was at fault and who was not at fault and then corrected the situation in accordance with their finding to penalize the one who was wrong and to accommodate the one who was right. That is good business practice.
figured it would work out in my favor if only because I had everything documented, that even though they never asked for the documentation. I suppose they could pull up all of the emails between me and the 'buyer' since I sent mine through my GunBroker account and I am guessing that was more than enough to prove my side of the issue.
I give my thanks and tip my hat to GunBroker.com and to the folks there who handled the dispute. Now I hope the new dispute I filed today goes as ell, I had another so called buyer who has not sent either his FFL or payment and who apparently refused to answer my inquiries as to whether or not he still wanted it. That shotgun, yes it is the same gun in each case, has been proving itself a real pain to sell. Funny thing is that I just sold a Remington model 241, also through GunBroker, and it went without a hitch. Maybe the shotgun is cursed.
All the best,
Glenn B
It took awhile, close to a month I am guessing, but GunBroker refunded me the fees and removed the negative feedback that the 'buyer' had left for me. I am once again in the 100% positive feedback class. As for the so called buyer, I checked his feedback and the negative comments I made about him remain. So, it wasn't like GunBroker acted like our educational system where everyone passes or our kids' sports programs where everyone is a trophy winner, but they actually figured out who was at fault and who was not at fault and then corrected the situation in accordance with their finding to penalize the one who was wrong and to accommodate the one who was right. That is good business practice.
figured it would work out in my favor if only because I had everything documented, that even though they never asked for the documentation. I suppose they could pull up all of the emails between me and the 'buyer' since I sent mine through my GunBroker account and I am guessing that was more than enough to prove my side of the issue.
I give my thanks and tip my hat to GunBroker.com and to the folks there who handled the dispute. Now I hope the new dispute I filed today goes as ell, I had another so called buyer who has not sent either his FFL or payment and who apparently refused to answer my inquiries as to whether or not he still wanted it. That shotgun, yes it is the same gun in each case, has been proving itself a real pain to sell. Funny thing is that I just sold a Remington model 241, also through GunBroker, and it went without a hitch. Maybe the shotgun is cursed.
All the best,
Glenn B
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