Sunday, June 10, 2012

Glock 26 - I Need An Update

I sent the slide assembly for my Glock 26 into Glock USA for repair due to the front night sight having failed. I asked them to change the night sights to standard iron sights. It did not seem like it would be a problem. As a matter of fact, they said to make it easier and less expensive for me, to send just the slide assembly, so I did not have to go through an FFL for the return. That was okay by me. I sent it out, via UPS, on April 18th. According to the paperwork I had to fill out for Glock, there was a 4 to 6 week turnaround. It is now a bit past 7 full weeks so I sent Glock an email, this evening, inquiring about the status of the repair.

The big surprise in this whole thing is that Glock never sent a confirmation email or any other type of acknowledgement that they received the Glock 26 slide. I find that a bit unusual and a bit less than professional; then again - it was not a complete firearm so I guess it is not considered as critical an issue by Glock. It sure would be nice had they done that. other than that, Glock Customer Service has been a sterling example of what customer service should be like. A Glock rep answered my email inquiry and followup questions promptly and completely and sent me everything I needed to know about how to send in the slide to them. He also told me there would likely be no charge to put on the standard sights. Now, if they would just get it back to me, I would feel a whole lot better. Well, at least going to the range with the 26 and firing a couple to few hundred rounds through it and it being right on target would make me feel better.

Not carrying the bigger pistol I am now carrying might also make me feel better. I have been carrying one of my Beretta 9mm pistols, a 92FS. I don't really mind the bigger pistol but must say sometimes my lower back seems to mind. Amazing what just a little weight difference can do but my lower back has been getting used to the heavier pistol back in its proper place again. Once I have the Glock back, I think I may have to alternate which I carry - perhaps that would be good strength therapy for my back.

All the best,
Glenn B

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