It was a week ago, this past Friday, that I sent my Browning Citori Lightning O/U shotgun into Browning for repair. By Wednesday of last week, I received an email from them acknowledging receipt of it at their facility. That was a nice touch, it is good to know the gun made it to them and better to know that they care enough about the customer (who would be me in this instance) to make that kind of notification. The email also explains that they will get to repairing it as quickly as possible but that repairs during or near the hunting season usually take longer due to volume at that time of year. In addition, they supplied my name, address, serial number of the shotgun, a reference number for my gun and a web password. I can enter those into a "Track Your Repair" site.
I am going to pause a moment here and do that before I write more...
Okay, that was easy. The result of a query of my gun shows that it was received on June 20th and is expected to be repaired by July 13th. The repairs they expect to make are shown as "MINOR REPAIRS" (that's a relief), current status is "JOB NOT STARTED" and their is a status notation saying that there is currently a backlog and the gun is waiting to be assigned to a gunsmith. Allowing the customer to check on the repair status is one heck of a professional customer service touch, probably saves them from taking a lot of phone calls too.
What a nice experience so far. I hope it stays this way. About the only things that could make this better, than them doing an inexpensive minor repair on my shotgun, would be for them to tell me it was covered under warranty and that they got it done a couple of weeks sooner than expected. Oh yeah, and that I won first prize in some contest I did not even know I entered and they are giving me the hunting trip of a lifetime with some free guns - or something like that.
All the best,
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