2 weeks ago, I sent MSN Premium customer service an email because I kept getting a message that my account had been deleted and with it all of my emails. I also wound up making several phone calls to both Verizon who is my service provider and with whose service the MSN Premium was packaged and to MSN directly. I got the problem fixed but it took most of a day and sometime into the next day.
Today I received the first reply to my email about the problem, the email I sent to MSN 2 weeks and 2 days ago. Can you imagine that, having a problem with your email account and your service provider taking 2 weeks and 3 days to reply to you. Maybe MSN Premium should be renamed, maybe something like MSN Sucks would be more apropos.
All the best,