Here is, in part, what they say about it on their web site:
That name change made them lose their appeal for me so I asked them to close my account and remove my information from their files. I sent them an email explaining I was dissatisfied with the name change because I believe it to have been indicative of a less than forthright showing of support for gun owners and also asking them close my account. They sent me a reply almost immediately afterwards but as I see it they are not sticking to their guns so I asked again that they close my account.
I apparently deleted my original email to them about this issue but I do have their reply to me and my second email to them. So, I am copying them below for you to read if you want to do so. As for me, well I cannot use Paypal to make or accept payments for firearms related transactions and I will not use GPal, so I suppose I'll have to stick to the old fashioned method of using a Postal money order.
> To: XXXXXXXXXXXXXXX
> Subject: GUNPAL SUPPORT Ticket [#206132] SUPPORT TICKET: XXXXXXXXXXXX
> Date: Fri, 14 May 2010 09:49:26 -0700
> Support Ticket #206132
> Dear GLENN BARTLEY,
> Sorry you feel that way, but it couldn't be further from the truth. GPal is and always will be committed to supporting second amendment rights. That will never change. The CEO and all top execs and other founding employees at GPal (myself included - and I'm the President) are avid firearm enthusiasts who will never waver in our commitment to serve this community. However, if you wish to cancel your account over a prediction you have about something that may or may not happen years down the road (and certainly will not happen), I suppose that's your choice. It was a pleasure serving you and I hope you will change your position when you realize GPal will always be dedicated to upholding your rights when others will not.
> Your business is extremely important to us, we sincerely hope this response has answered your questions. If not, please reply directly to this email or create another ticket via the support request on the GUNPAL website.
> Thank you for choosing GUNPAL, the leader in transaction-neutural payment processing.
> - The GUNPAL Support Team.
RE: GUNPAL SUPPORT Ticket [#206132] SUPPORT TICKET: GBARTHGWT@MSN.COM
From: glenn bartley (XXXXXXXXXXXX)
Sent: Mon 5/17/10 8:18 AM
The thing is even though you say you will not change your support of the 2nd Amendment, it is apparent you are already stepping back from it by removing the word "Gun" from your company name in favor of making more money without it being there out in the open. If you were so committed to gun owner rights as you say you are then you would not need to change your name to appease a wider base of people, including those who are not supportive of gun rights, yet that is exactly what you have done no matter how much you want to say it is not what you have done. You have bent over backwards to appease those who are neutral and those who do not support the 2nd Amendment to make a buck. You could have kept the name and tried other marketing ploys to get a wider base while still letting people know - up front - that you are strong supporters of the 2nd Amendment!
As I see it now, the GunPal name was fine for you to begin your business, so you could lure in firearms owners with your gimmick of a name, and now once you figure you have attracted enough gun owners you change the name and want to appeal to everyone including those opposed to 2nd Amendment rights. I sort of figured it was coming when I first saw your home page on the Internet. Any site using a name like GunPal and having a race car picture on its home page instead of a picture of something to do with firearms was obviously not what it seemingly claimed to be or at least not as strongly as it claimed to be. Now you have proven it to me. Sure, you still accept any type of legal transactions but you first came out as a gun owner friendly site - so much so, and so proud and supportive of it, to call yourselves GunPal. Too bad you did not have the courage to stick to your guns.
Let me ask you this: Could you imagine the National Rifle Association removing the word rifle from its name and changing it to the National R Association to appeal to a wider base? Think about it, think about how lame it would sound to gun owners. Think about what you would have thought and about how you would have reacted to it had the NRA done that. It is just what you have done to your own name, so what should gun owners think about you?
Now, I do not see why I should support you. Your name change is just like any other change that has come about in the world where guns are concerned but where the bottom line was not gun rights but money in someone's pocket. Change a name to make more money - so if you found out you could make millions why not change a policy or two also for your profit. Maybe you won't, maybe as you say you will always be a strong advocate of gun rights but on what should I base my belief or disbelief of that? Should it be based upon what you say or what you do? I choose to believe what you do or have done is the best indicator of what is to come. Your removal of 'Gun' from the company name then is a harbinger of things to come as I see it. So please, go ahead and remove my account from your service.
All the best,