The shipping carton was in horrendous shape; and maybe that is why no one knocked on the door to see if someone was home to accept delivery. I am willing to bet the delivery man did not want to have the delivery "not" accepted. I have told my wife and kids never to accept a package in such shape. The carton itself had several holes in it, some that could easily fit my fist through them, and also had several smaller holes. The middle of the carton was bulged or bent. Parts of the ladder stand were sticking out of the box. The ends of the ladder stand were obviously scratched (I would like the finish intact to resist rust) where the delivery person, or someone else, had probably dragged the heavy box instead of lifting it (approximate weight 78 pounds plus box and packing material). If there are any small parts, and there should be nuts and bolts and such, my bet is some may be missing as I heard some pieces freely falling as I turned the box to take several pictures of it today. What a mess.
The holes shown in the pictures here are just some of them. Every corner of the box was torn open. There also were several smaller tears in the middle of the carton. At one point the box seems bent or bulged, I can only guess at the damage to the item inside, or that parts are likely missing. Well, I contacted the vendor: Sportsmansguide today. They told me to call back on Monday when Customer Service is open. I also sent them an email about this. Then I tried to contact UPS via their web site complaint process. It seems you need to know the extent of the damage before you can report something to them, so I guess I'll wait until Sportsmansguide tells me whether or not to even bother opening it, or to just return it for another.
Sportsmansguide has been good about stuff like this in the past, so I am hopeful they will take care of this right away. I am none too sure though that UPS will deliver another one in any better shape than this one. I know it can easily be lifted by someone in so-so shape, heck I lifted it today to take pictures, and my son carried it into the garage yesterday from the front stoop - never once dropping it, never once dragging it, never once damaging it. To think, the UPS delivery people get paid a darned good salary to leave things in such condition, they ought to be ashamed of themselves!
All the best,